Qualified Pricing Overview

I love Piper AI and Piper Email because they really free up time for our sales reps. Piper AI handles customer interactions on our website 24/7, generating pipeline and providing a chat experience even when no reps are available. It answers customer questions and guides them to the right content on our site. Piper Email enables us to personalize emails at scale, converting low-value leads while our reps focus on high-value leads. The team behind Qualified has been super helpful; we even have a dedicated architect assisting with our implementation. Their product team listens to feedback and prioritizes our requests, which I really appreciate. The initial setup of Qualified was super easy thanks to their team's expertise. Moreover, after switching from Drift to Qualified, our response time improved significantly, dropping from over 50 seconds to less than 24 seconds. Review collected by and hosted on G2.com.

We have had some challenges with our human chat experience. This has largely been in EMEA due to GDPR and cookie issues. Reps sometimes experience drop offs while working through the Chrome browser as opposed to the Desktop App. Review collected by and hosted on G2.com.

I really like the robust functionality of Qualified. The account/customer success team is fantastic, and we have regular working sessions with our Customer Success Manager who helps us figure out our integrations, reporting, and use cases for our business. This has been instrumental in ensuring our team gets the most out of the tool and stays up-to-speed on the most effective and efficient sales flow advantages that Qualified provides. Review collected by and hosted on G2.com.

I wish there was better functionality of exporting data directly from Qualified's in-app reporting in order to gain deeper insights connected to other channels. The ability to slice & dice Qualified data alongside data from other platforms more easily would be helpful to understand impacts of the tool, attribution, etc. Review collected by and hosted on G2.com.